Reference

Terms and Conditions That Govern Your 92coo Account

These terms set out what you agree to when you open and use a 92coo account, including how deposits via JazzCash, Easypaisa, and Raast are handled, what you can do with your wallet, and how we both stay accountable.

Account eligibility appliesJazzCash · Easypaisa · Raast coveredPakistan-specific access rulesWallet and withdrawal termsContact and dispute paths included
92coo Terms and Conditions That Govern Your 92coo Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Handle Your Data

Security and transparency are not optional extras — they are part of how 92coo accounts are built. Your personal details are stored with encryption, access to your account requires your credentials plus OTP verification on each new device, and withdrawal requests include a wallet-ownership confirmation step before any funds move. We keep only the data we need to operate your account, and we do not sell it.

Data Retention

We retain account data for the period required by applicable financial regulations and delete it on verified account closure requests submitted through support.

Cookie Use

Session cookies keep your lobby state intact across pages; analytics cookies are anonymised. You can review and adjust cookie preferences from your account settings.

Account Security

Every login from a new device triggers an OTP to your registered number. If you did not initiate a session, contact support immediately to lock your account.

Data Requests

To request a copy of the data we hold on you, or to ask for corrections, raise a data request through email support with your account ID and registered contact number.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe an account action was taken in error, we want to hear from you directly. Our support team handles terms-related queries — eligibility questions, transaction disputes, and account-status appeals — through the channels below. Responses are issued in the order received; for urgent account issues, live chat is the quickest path.

Live Chat Start a live chat session from your account dashboard for real-time help on account terms, wallet disputes, or access questions.
Email Support Write to our support address for detailed terms queries, appeal submissions, or requests to review an account decision.
Help Centre Our help centre covers common terms questions — wallet rules, eligibility criteria, and what happens when you close your account.

Common Questions About Your 92coo Terms

These are the questions we hear most often about account terms, wallet rights, and data handling. If your question is not here, live chat or email support can take it from there.

Yes, terms can be updated when our services change. We post the new version on this page with the revision date. Continued account use after the update counts as acceptance of the revised terms.

Flagged deposits are held pending a review by our payments team. You will receive a support notification. Confirmed legitimate deposits are credited; disputed amounts are returned to the originating wallet after verification.

Yes. Submit a data access request via email support with your account ID and registered mobile number. We will respond with the data we hold within the period required by applicable local rules.

Contact support through live chat or email, quoting your account ID. Our team will explain the reason for the suspension and outline the steps available to you, including the appeal path where one applies.

The account terms are the same across Pakistan. Local law determines whether access is permitted in your region — it is your responsibility to confirm that using the platform is allowed where you are located.

Submit a closure request through email support with your account ID. We will process the closure, release any eligible balance to your registered wallet, and confirm data deletion in line with our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.